We are the German market leader in the field of LSD derivatives and are proud to have provided hundreds of thousands of researchers with access to legal LSD derivatives over the past five years—both online at lsd-legal.de and at our retail store in the vibrant Berlin neighborhood of Friedrichshain.
We are known for our professionalism, reliability, and excellent service.
Our vision: To provide people with open access to legal LSD derivatives.
To strengthen our team, we are looking for a customer service representative (m/f/d) (24 hours per week).
Your Responsibilities
- Customer Support: You’ll independently handle customer inquiries via the ticket system and confidently manage even challenging cases on your own.
- Teamwork: You’ll work closely with your teammates in customer service and shipping.
- Direct Customer Contact: You’ll represent our company by providing direct customer service in our store, at events, and at markets, and you’ll independently handle cash register and sales duties.
- Ware: You’ll help with packing and preparing our products.
- Shipping: When covering for a colleague or during peak periods, you will independently pack and ship orders to our customers.
Your Profile
- Customer Focus and Commitment to Service: You have a deep understanding of our customers’ needs and a strong commitment to service. Your willingness to always go the extra mile to delight our customers with exceptional service is what sets you apart.
- Reliability: You stand out for your reliable and precise work style, while keeping an eye on the schedule.
- Accuracy: You value precision and attention to detail in your work. Attention to detail in every aspect helps us maintain the high quality of our products and services.
- Responsibility: You not only take your responsibilities seriously, but also keep the big picture in mind. Your commitment to the well-being of the company and our customers sets you apart.
- Freedom: We foster a culture that values creativity and innovation. Your openness to new ideas and your commitment to your personal and professional growth enrich our team.
- Flexibility: It’s important to us that you’re willing to work on Saturdays on a regular basis (about twice a month).
- Language Skills: You have business-level proficiency in German and good to very good written and spoken English skills.
- MS Office: Proficiency in all common MS Office applications, especially Excel, rounds out your profile.
We offer
- An inspiring workplace: Experience a modern, open, and bright workplace in the heart of Berlin’s Friedrichshain district, surrounded by a vibrant cultural scene and excellent public transportation access.
- State-of-the-art work environment:Benefit from a well-organized office, state-of-the-art equipment, and the latest technology, including a company laptop
- Competitive Compensation: Enjoy competitive compensation plus a total of 1.5 months’ salary (vacation pay and Christmas bonus), as well as the Deutschlandticket for local public transportation.
- Inspiring Teamwork: Work as part of a strong team in a collaborative work environment where support and cooperation are top priorities.
- Open Lines of Communication: Look forward to open and clear communication within the team and throughout the entire organization, which will support and facilitate your work.
- Opportunities for Growth: We offer you not only a job, but also opportunities for advancement thanks to our company’s continuous growth.
- Vacation: With us, you get more than the statutory vacation entitlement (30 days for a 5-day workweek).
- A Comfortable Work Environment: It’s important to us to provide you with a workplace where you can be yourself. Enjoy a variety of free drinks, snacks, and a small fitness area.
We foster a culture in which suggestions and ideas from every team member are welcome and incorporated into our decision-making processes.
The following documents are required for your application:
Does this sound like you? Then join a dynamic, open, and forward-thinking team. We look forward to hearing from you!
Please send us your application materials (feel free to include a cover letter) to bewerbung@lsd-legal.com
